Continuous Process Improvement Initiative

The City of Lake Wales is committed to good stewardship of taxpayer investments through effective and efficient delivery of community services and strives continually to improve those services as part of our commitment to excellence.

Lean Six Sigma is a combination of two popular methodologies, Lean and Six Sigma. Together, Lean Six Sigma helps organizations achieve operational excellence. Lean focuses on how to eliminate the “waste” in an organization, while Six Sigma focuses on increasing performance while decreasing variations found within a process.

The City’s Continuous Process Improvement (CPI) Initiative takes aim at the common “8 Types of Waste”. These wastes include Defects, Overproduction, Waiting, Non-Utilized Talent, Transportation, Excess Inventory, Motion, and Excess Processing.

Contact Us

  1. Email:


    Michael Manning
    863-678-4182 Ext. 254